Additional Roles Reimbursement Scheme

Posted by: charlottefagan - Posted on:

We are working in partnership with the Havering South PCN Network, and we are delighted to be able to refer eligible patients to our ARRS team offering specialised services as outlined below. Please contact the service for more information or if you wish to be referred.


Personalised Care Team

Social Prescriber Link Workers

Social Prescribing Link Workers connect people with local services providing support on welfare, debt, housing or employment as well as community activities and voluntary services that can help improve their health and wellbeing.

Care Coordinators

Care coordinators are a central primary care service who coordinate, review and navigate to ensure patients and carers are able to access the services and support they require.

Health & Wellbeing Coaches

A Health and Wellbeing Coach takes a holistic approach; to support, educate and motivate patients to take a more active role in their own health and physical wellbeing, and make positive and confident behavioural changes.

The Pharmacy Team

Clinical Pharmacists

Clinical pharmacists work in primary care as part of a multidisciplinary team in a patient facing role to clinically assess and treat patients using expert knowledge of medicines for specific disease areas. Clinical Pharmacists under take clinical medication reviews to proactively manage people with complex medication use, especially for the elderly, people in care homes and those with multiple conditions.

Pharmacy Technicians

Pharmacy Technicians complement the work of the clinical pharmacists by using their pharmaceutical knowledge in tasks such as audits, discharge management, prescription issuing and where appropriate, informing patients and other members of the Primary Care Network (PCN) workforce. Work is often under the direction of clinical pharmacists as part of the PCN pharmacy team.

First Contact Physios and First Contact Dieticians

First Contact Physios

The role of the First Contact Physio (FCP) in primary care is to assess patients with soft tissue, muscle and joint pains and decide on the most appropriate management pathway. Direct referral to FCP gives patients quicker access to diagnosis and treatment, help manage conditions more effectively and recover faster.


The role of the First Contact Dietitian in primary care is to assess, diagnose and treat dietary and nutritional problems such as gastroenterology conditions, overweight or obesity, frailty and diabetes, to decide with the patients, on the most appropriate management pathway.