Friends & Family Test Results
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How easy to you find it to speak to reception on the phone?
| Response | Count | Percentage |
| Very Easy | 91 | 78% |
| Not Very Easy | 22 | 19% |
| Difficult | 4 | 3% |
| Total | 117 | 100% |
Did you know the telephone system provides a call back service to save waiting on the phone?
| Response | Count | Percentage |
| Yes | 48 | 44% |
| No | 62 | 56% |
| Total | 110 | 100% |
| Response | Count | Percentage |
| Aware and use | 7 | 6% |
| Aware and don’t use | 41 | 37% |
| Not aware | 62 | 56% |
| Total | 110 | 100% |
| Used | Count | Percentage |
| Yes | 7 | 15% |
| No | 41 | 85% |
| Total | 48 | 100% |
Are you aware you can submit a patient triage for non urgent issues, via either the NHS App or the Practice website?
| Response | Count | Percentage |
| Yes | 47 | 55% |
| No | 39 | 45% |
| Total | 86 | 100% |
| Response | Count | Percentage |
| Aware and use | 31 | 36% |
| Aware and don’t use | 16 | 19% |
| Not aware | 39 | 45% |
| Total | 86 | 100% |
| Used | Count | Percentage |
| Yes | 31 | 66% |
| No | 16 | 34% |
| Total | 48 | 100% |
How long would you feel is acceptable to wait for an urgent routine appointment?
| Days | Count | Proportion |
| 1 | 91 | 79% |
| 2 | 12 | 10% |
| 3 | 4 | 3% |
| 4 | 1 | 1% |
| 5 | 2 | 2% |
| 6 | 0 | 0% |
| 7 | 5 | 4% |
| Total | 115 |
| Hours (if 1 day or less) | Count | Proportion |
| 0 | 3 | 3% |
| 1 | 0 | 0% |
| 2 | 1 | 1% |
| 3 | 1 | 1% |
| 4 | 43 | 47% |
| 5 | 0 | 0% |
| 6 | 0 | 0% |
| 7 | 0 | 0% |
| 8 | 0 | 0% |
| 9 | 0 | 0% |
| 10 | 0 | 0% |
| 11 | 0 | 0% |
| 12 | 1 | 1% |
| 13 | 0 | 0% |
| 14 | 0 | 0% |
| 15 | 0 | 0% |
| 16 | 0 | 0% |
| 17 | 0 | 0% |
| 18 | 0 | 0% |
| 19 | 0 | 0% |
| 20 | 0 | 0% |
| 21 | 0 | 0% |
| 22 | 0 | 0% |
| 23 | 0 | 0% |
| 24 | 43 | 47% |
| Total | 92 |
Did you know that you can book evening and weekend appointments at the extended access site at Haiderian Medical Centre?
| Response | Count | Percentage |
| Yes | 54 | 54% |
| No | 47 | 47% |
| Total | 100 | 100% |
| Response | Count | Percentage |
| Aware and use | 16 | 16% |
| Aware and don’t use | 38 | 38% |
| Not aware | 47 | 47% |
| Total | 100 | 100% |
| Reponse | Count | Percentage |
| Yes | 16 | 30% |
| No | 38 | 70% |
| Total | 54 | 100% |
Do you have the NHS App?
| Response | Count | Percentage |
| Yes | 91 | 78% |
| No | 26 | 22% |
| Total | 117 | 100% |
Do you use the GP website to get up to date information on the Practice?
| Response | Count | Percentage |
| Yes | 42 | 36% |
| No | 75 | 64% |
| Total | 117 | 100% |
Are you aware that we are on social media platforms, Facebook and Instagram which provides additional information or access to services?
| Response | Count | Percentage |
| Yes | 70 | 60% |
| No | 47 | 40% |
| Total | 117 | 100% |
Generally how would you describe your experience of the practice?
| Response | Count | Percentage |
| Very Good | 77 | 66% |
| Fairly Good | 32 | 27% |
| Neither Good nor Poor | 5 | 4% |
| Fairly Poor | 1 | 1% |
| Very Poor | 2 | 2% |
| TOTAL | 117 | 100% |
Please provide valuable feedback in order to help us improve our service:
