Hospital / Secondary Care

Due to the Covid-19 Pandemic and other factors, including the doctors strikes, despite best efforts there has been a national delay in seeing patients by specialists.

When patients contact the hospital they have been referred to or are receiving care from already, they are concerned about the wait times especially if it is felt their symptoms have changed. They are frequently signposted back to their GP for an ‘expedite’ letter.

This is frustrating for you, the patient, and also for the surgery as it rarely brings the appointment forward and brings an additional unnecessary burden that removes clinicians from direct care within their control.

Only the hospital specialist team will be able to make a decision about a change in symptoms which may warrant expedition of an appointment as they will need to compare your condition and needs to the other patients on their waiting list.

You can look up provided typical waiting times via London – My Planned Care NHS – select the hospital you have been referred to and then the specialty.

Avon Road Surgery has worked in conjunction with the South Havering PCN to create a letter that patients can fill out explaining their problem and what has changed since their referral or their last contact with the specialist team. 

Please download and email / post this to the appropriate team. Please find the contact details at the bottom of the page. This can be found at the bottom of this page.

If you have problems downloading or filling out the form, please contact your surgery and ask for the care co-ordinator to assist you.

Whilst you are waiting you may wish to look at Home – Wait well, stay well ( – this provides a hub of information including how to wait well whilst waiting for your appointment/care. It has an excellent FAQ section which supports this approach. 

BHRUT Hospitals 

· Queen’s Hospital
Rom Valley Way
Greater London

· King George Hospital
Barley Lane
Greater London

Via email [email protected]

If you would like a specific specialist team email address please ask for the secretary of this team via switchboard 01708 435 000

Practice Plus Group

Practice Plus Group Hospital, 
Barley Lane, 
Ilford, Essex
IG3 8YY 

They also have an online form at the bottom of this link you can use Practice Plus Group Hospital, Ilford | Practice Plus Group

Barts Trust

Via Pals

The Royal London and Mile End hospitals 

· The PALS team has joined the Patient and Family Contact Centre to offer help and advice to patients, relatives and visitors with a wider hospital team to address your concerns quickly

· 0203 594 2040

· [email protected] / [email protected] 

Whipps Cross Hospital                               

· 0208 535 6438   (please note this is the PALS team contact number)                                                        

· [email protected]

Newham University Hospital    

· 0207 363 9292                                                              

· [email protected]

St Bartholomew’s Hospital                                          

· 0203 465 5919                                                               

· [email protected]

If you would like a specific specialist team email address please ask for the secretary of this team via switchboard 0207 3777 000

The Royal London Hospital
Whitechapel Rd,
E1 1FR

St Bartholomew’s Hospital
West Smithfield

Mile End Hospital 
Bancroft Rd,
E1 4DG

Whipps Cross University Hospital
Whipps Cross Road
E11 1ND