Feedback – Compliments and Complaints


We aim to provide patients with the best care we can, but occasionally we can sometimes fall short of the mark. If you have any compliments, comments, concerns or complaints about our service, we want to hear about it.

We would encourage you to speak to whoever you feel most comfortable with – your doctor, nurse a receptionist or practice manager – but if you would prefer to give your feedback on writing please send it to:

Maria Gilliland or Rebecca Bond Practice Managers, Avon Road Surgery,

Avon Road. Upminster. RM14 1RG

You can also send a message via the practice website

Go to contact details and click email.

If you have a complaint to make, please don’t be afraid to say how you feel. We welcome feedback to help us improve our standards and you will not be treated any differently because you have complained. We will just do our best to put right anything that has gone wrong.

We will get back to you with a response to the complaint as soon as possible and will remain in touch if investigating the complaint takes longer than normally expected.